HKT Teleservices Account Management

One thing that makes us different is our best-in-class client services team. At HKT Teleservices, we call them our client champions. It’s their goal to exceed our clients’ expectations from the discovery phase through implementation, program management, and beyond.

Our solid growth over the past 20 years has been a clear reflection of our successful client partnerships, much of it due to the credit of our account managers.

When you partner with HKT Teleservices, you will work with an account manager with deep knowledge in your industry, strong communication skills, and strong organizational skills. As your day-to-day contact, your account manager will proactively support you across many vital areas:

• Foster clear communication between you and the HKT Teleservices team
• Create, maintain, and coordinate program information, delivery, and timelines
• Review metrics, search for new ideas, and offer improvement suggestions
• Ensure we are meeting your goals and objectives
• Evaluate and refine the process throughout the life of program
• Identify and recommend new and innovative ideas for program improvement

We also ensure our account managers stay up-to-date of your industry news, trends and regulations. It’s their responsibility to educate our internal teams working on your program in order to provide the most effective service possible.