HKT Teleservices Call Center and Business Process Outsourcing Testimonials

Here’s what a few of our clients have to say!

Thank HKT’s operation team for your highly efficient, diligent and professional work to make our cooperation more stable and mature, thus bringing more business opportunities to both parties! Thank HKT’s enchanting agents working at the frontline for your sweet voice and expertise to provide high-quality service to our customers and promote the distinguished image of McDonald’s!

Chris Jiang,
Director of McDonald’s China Brand Development

… I am aware that your team has delivered a strong performance on all the key metrics especially in improving the voice FCR. I am delighted to note that this year, your center was able to maintain high service levels and Customer satisfaction scores despite the increase in the volumes against the forecast. Your team’s efforts in supporting projects like IVR enhancement, 315TS, etc. are much appreciated. By setting these high standards you have strengthened the reputation of Nokia. On behalf of my other Nokia colleagues, I would like to express my sincere appreciation for your commitment and contributions. Looking forward to even greater successes together!

Paul Esch,
Director of Nokia Care Operations

I wanted to reach out and thank HKT for being a world class partner that has proven its value in our current relationship, but just proved its value 10 fold by being the kind of partner that doesn’t miss any opportunity to be great and prove what an amazing relationship like ours can be.

Kathy Dalpes,
Director, Global Customer Care and Technical Support,
Belkin US

I would like to express my gratitude on the success of the site migration from Shanghai to Chongqing, with special thanks to the team for ensuring the smoothness of the project implementation. … No matter where the centers locate, the workforce referred by HKT has been consistently meeting our requirements. I’m pleased to note that the team has achieved the better performance against baseline. … You have fast learning agents, accountable team leaders and customer-oriented management team. You have always been our strength and helped us to penetrate the market with more vigor and success.

Wang Xin,
Director, Consumer Care, Market Group Greater China,
Philips Consumer Lifestyle

The Marco Polo Club & Asia Miles service centers strive to provide the highest quality of service to our loyalty program members, a vision shared by HKT Teleservices in AML’s ongoing quest for excellence.

Stephen J. Rackstraw,
Head of Member Services,
Asia Miles Limited

HKT Teleservices has become a long standing valued extension of our direct to consumer cross-selling and upgrade efforts.

Rick Kennebeck,
Supv DTC Product Marketing - Med Supp,
Mutual of Omaha Insurance Company

We appreciate the team’s devotion to achieving the tight targets at all times. The staff is well-trained with professional selling skills coupled with well organized quality assurance process. Special thanks to your Team Leader, Eva Fong, for her hard work.

Mandy Leung,
Director, Partnerships Sales, Partnerships Distribution Department,
The Prudential Assurance Co. Ltd

We are writing to express our thanks to the dedication and professionalism of your staff in delivering the quality services to our customers that helps us achieve remarkable results in the past years. All along, your team has demonstrated a strong adaptability to sell different offers in a short period of time that copes with market changes. More importantly, you are always striving for the best results as expected.

Candy Chu,
Assistant Product Manager, Credit Cards and Personal Loans,
Standard Chartered Bank (Hong Kong) Limited

I am delighted that HKT has provided a stable and reliable support to the Council’s Databank Maintenance in the past three years. The regular dialogue between the two working teams and resolving issues as they arise are key success elements to our cooperation. We also appreciate the dedication of your pool of professional staff in delivering a consistent and quality service to our customers.

Betty Ng,
Senior Business Matching Manager,
Hong Kong Trade Development Council

We are writing to express our appreciation to all the effort & fully support on the program from your staff made in helping us to achieve remarkable sales in the past months amid a challenging business environment. Your staff have been picking up the product knowledge and selling skills quickly. The high level of dedication and commitment your staff demonstrated in their work had been contributing factors to our success.

Clayton Chan,
Sales & Services Head, Employee Benefits,
HSBC Insurance

We appreciate the professional services provided by your company and your team’s dedication and efficiency in running the contact center to cope with our business strategies at all times.

Camille Tam,
Senior Manager, Direct Marketing & Telemarketing,
Dah Sing Life Assurance Company Limited

It’s great to see HKT Teleservices taking a leadership role and showing how outsourcing service providers must focus attention on the highest standards of compliance and customer interactions.

Jane Bulman,
Executive Director of Telemarketing Services,

The major reason we work with HKT Teleservices is that you give us the ‘red carpet’ treatment…you have the best group of agents I have ever worked with in my 20 years of experience.

Vice President,
Leading Insurance Company

HKT Teleservices is over-delivering on the SPH and sales targets. This performance has really helped us lower the cost off acquisition, which is great news.

Channel Manager,
Leading Energy Company