Increase Sales and Revenue by Outsourcing to HKT Teleservices

HKT Teleservices has more than 20 years of experience in contact center and business process outsourcing, operating over 10,000 seats across Asia and the Americas. We help companies – large and small, local and multinational – to provide end-to-end total customer service and sales solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages. We offer an integrated service model so all of your customer contacts, regardless if they are sales, service or technical support, are closely linked to provide the highest level of service quality.

Sales Strategy and Implementation

HKT Teleservices has the experience to help you design, implement and manage sales programs that will reach your revenue goals. Our sales programs include outbound telemarketing, inbound sales, email, web chat sales and even SMS and text.

All businesses need a steady flow of new leads and sales. Our sales experts will work with you to develop a program that will exceed even the most stringent sales objectives. We are experts in generating high quality leads, increasing conversion rates and average order value, and closing more sales per hour than even our clients’ internal teams.

We also take regulatory compliance very seriously. HKT Teleservices has the ability to achieve the highest levels of industry credentials. Some of our credentials within our business units include PCI Compliance, SAS70 (in progress), ATA-SRO Accreditation, COPC Certified Standards, ISO 9001/2000 Standards and Six Sigma Processes. We take government regulations and compliancy issues seriously and ensure all of our programs meet or exceed these requirements.

Web Chat Sales

Live web chat services are a growing area for many companies, especially for ecommerce companies. Many customers are still hesitant to place orders online without first verifying shipping costs and other product details. HKT Teleservices offers web chat services to help your customers complete orders at the moment they are ready to buy. We have proven experience increasing conversion rates and average order value. Our web chat sessions are monitored through our rigorous quality assurance process to ensure a quality experience no matter the channel.

Text Marketing

We offer SMS and Text services to help get your marketing messages through the clutter. With mobile phone usage skyrocketing, this is a great way to get your messages right to your prospective customers’ mobile phones.

Our common sales processes include:

• Outbound telemarketing
• Lead generation
• Web chat sales
• Order taking and fulfillment
• Subscription renewals
• Up-sell and cross-sell programs
• SMS and text marketing

We have received numerous awards and honors for our sales programs that further validate our leadership position in the contact center and BPO industries. Regardless if you’re looking for outbound telemarketing, inbound sales, web chat sales, or a combination, you can rely on HKT Teleservices. With over 20 years’ experience, dozens of industry awards, solid growth and an experienced management team, you can rest assured that your customers will always be in good hands.

Outsourcing Benefits

• Improve customer interactions
• Effective cost savings
• Extend reach and support in Asian Markets
• Broad foreign language support
• 24×7×365 service
• Proven sales results
• Process maturity and scalability

Testimonial

“HKT Teleservices is over-delivering on the SPH and sales targets. This performance has really helped us lower the cost of acquisition, which is great news.”

Channel Manager, Leading Energy Company