Provide Outstanding Technical Support by Outsourcing to HKT Teleservices

HKT Teleservices has more than 20 years of experience in contact center and business process outsourcing, operating over 10,000 seats across Asia and the Americas. We help companies – large and small, local and multinational – to provide end-to-end total customer service and sales solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages. We offer an integrated service model so all of your customer contacts, regardless if they are sales, service or technical support, are closely linked to provide the highest level of service quality.

Technical Support & Help Desk Services

HKT Teleservices has a vast range of technical support and help desk service experience. We offer multi-tiered technical support. Our technical experts can address the most complex problems or the most common issues. At the end of the day, you will know that your customers are satisfied and their problems are resolved. This ultimately leads to reduced service costs and increased lifetime customer value.

Some of our common technical support services include:

  • Troubleshooting
  • Multi-tiered technical support
  • Fault diagnosis, escalation, & follow-up
  • Field service management and dispatch
  • Helpdesk

HKT Teleservices has the ability to achieve the highest levels of industry credentials. We take government regulations and compliancy issues seriously and ensure all of our programs meet or exceed these requirements.

We have received numerous awards and honors for our technical support programs that further validate our leadership position in the contact center and BPO industries. Regardless if you’re looking for traditional voice services, email or web chat technical support services, you can rely on HKT Teleservices. With over 20 years’ experience, dozens of industry awards, solid growth and an experienced management team, you can rest assured that your customers will always be in good hands.

Outsourcing Benefits

  • Premium customer service quality
  • Effective cost savings
  • Extend reach and support in Asian Markets
  • Broad foreign language support
  • 24×7×365 service
  • Proven sales results
  • Process maturity and scalability