Provide Outstanding Customer Care by Outsourcing to PCCW Teleservices

PCCW Teleservices has more than 20 years of experience in contact center and business process outsourcing, operating over 10,000 seats across Asia and the Americas. We help companies – large and small, local and multinational – to provide end-to-end total customer service and sales solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages. We offer an integrated service model so all of your customer contacts, regardless if they are sales, service or technical support, are closely linked to provide the highest level of service quality.

Customer Care

At one time, customer service was seen as a necessary cost center. It was expensive and the value was hard to determine. PCCW Teleservices helps you transform what was once considered a cost center, into a program that delivers real benefits. With a proper customer service strategy, you can improve customer retention thereby increasing the lifetime value of your customers and you can turn service calls into new sales and add-ons.

PCCW Teleservices has a long history of successfully developing and executing on sound customer service strategies. By optimizing each customer contact, you can turn complaints into testimonials and turn simple inquiries into new sales.

Some of our common customer care services include:

  • Personal information changes
  • Complaint and issue resolution
  • Billing and shipping information
  • Information calls

PCCW Teleservices has the ability to achieve the highest levels of industry credentials. We take government regulations and compliancy issues seriously and ensure all of our programs meet or exceed these requirements.

We have received numerous awards and honors for our customer care programs that further validate our leadership position in the contact center and BPO industries. Regardless if you’re looking for traditional voice services, email or web chat services, you can rely on PCCW Teleservices. With over 20 years’ experience, dozens of industry awards, solid growth and an experienced management team, you can rest assured that your customers will always be in good hands.

Outsourcing Benefits

  • Improve customer interactions
  • Effective cost savings
  • Extend reach and support in Asian Markets
  • Broad foreign language support
  • 24×7×365 service
  • Proven sales results
  • Process maturity and scalability

Testimonial

“The Marco Polo Club & Asia Miles service centres strive to provide the highest quality of service to our loyalty programme members, a vision shared by PCCW Teleservices in AML’s ongoing quest for excellence.”

Stephen J. Rackstraw, Head of Member Services, Asia Miles Limited