HONG KONG, December 6, 2012 – PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, has swept five awards at the 13th Annual Hong Kong Call Centre Association Awards.
PCCW Teleservices has won two gold medal awards for Best Contact Centre Quality Assurance Professional and Best Inbound Contact Centre Team Leader (Southern China), and three bronze medal awards for Best Offshore Contact Centre, Best Contact Centre in Training & People Development, and Best Outbound Contact Centre Manager.
The event, organized by the Hong Kong Call Centre Association (HKCCA), aims to recognize the best of the best within the contact center industry in Hong Kong, Macau and Southern China, to inspire excellence and continuous improvement, and to learn and share best practices in contact center management. This is the 12th year in a row that PCCW Teleservices has been honored.
The judges from HKCCA recognized that a PCCW Teleservices contact center tailored for a leading online travel agency has become a showcase of offshore account management implementation. They were also impressed by PCCW Teleservices’ people development and e-learning programs which address the need to have stronger middle management and offer greater flexibility to trainees who can choose when to learn based on their own shift arrangement.
Ms. Grace Liang, Vice President of PCCW Teleservices, said, “The Awards are solid proof of PCCW Teleservices’ dedication and edge in providing world-class solutions that meet the interaction needs between our clients and their customers. We will keep up the momentum and strive to offer even better services in the future.”
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
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