HONG KONG and DUBLIN, OHIO – August 16, 2011 – PCCW Teleservices is pleased to announce its recognition in the 9th Annual China Call Center Industry Forum and Best Chinese Customer Contact Center & Managers Awards, ceremoniously held in Lijiang, Yunnan Province, PRC. Cathay Pacific Loyalty Programmes’ Beijing Call Center (CPLP BCC) operated by PCCW Teleservices was awarded both "Best China Call Center" and "Best China Call Center for Individual Customers” (2010-2011).
The 9th Annual China Best Customer Contact Center & Managers Awards 2011 were evaluated and selected by the China Federation of IT Promotion (CFIP), aiming to recognize the most outstanding call centers and customer care organizations.
As a nationwide, cross-industry and cross-department organization dedicated to information communication and IT promotion, CFIP was established with government approval in 2002. Members of CFIP comprise various enterprises and professional associations at home and from abroad.
Over ten Chinese call center industry experts, including Lv Keqin, Vice President of UBM Technology China (President of ICMI China), Liu Xianjun, Deputy Chairman & Secretary-general of CFIP, Min Chengzhong, Senior Business Development Manager of SBABS, Li Nong, Vice President of application and solutions of Avaya China, Lan Yimin, Deputy General Manager of Remote Customer Contact Center of China Merchants Bank, attended the award ceremony and delivered keynote speeches as honored guests.
CPLP BCC was the only center awarded "Best China Call Center for Individual Customers” (2010-2011). In addition, several large multinational corporations from China and abroad, including CPLP BCC, Guosen Securities, Lenovo, Haier, Volkswagen, DHL, TNT, were awarded "Best China Call Center” (2010-2011). CPLP BCC has been outsourced to PCCW Teleservices since October 2008. Leveraging on PCCW Teleservices’ customer care services with a high level of specialization and localization, Cathay Pacific Loyalty Programmes Ltd. has the objective to become the number one Frequent Flyer Programme in China. For more information about the awards, please visit: http://awards11.icmichina.cn/index.html
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
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