DUBLIN, OHIO – May 3, 2011 – PCCW Teleservices, a premier provider of global outsourcing solutions, has successfully achieved the highest level (Level 1) compliance of Payment Card Industry Data Security Standard (PCI DSS).
This accomplishment demonstrates PCCW Teleservices’ dedication to ensuring the highest possible data security in its solutions to customers, which include some of the world’s most recognized banking, insurance, and retail brands.
PCI DSS are technical and operational requirements set by the PCI Security Standards Council, an independent body formed by the major payment card brands including American Express, Visa and MasterCard, to protect cardholder data. Credit card usage continues to grow through the expansion of purchasing channels such as e-commerce and customer contact center environments, and the PCI DSS has evolved over time to include stronger risk-mitigation technologies and practices.
PCCW Teleservices serves the business process outsourcing (BPO) needs of a diverse roster of clients across multiple vertical markets and every year handles millions of customer sales and support transactions, many of which include credit and debit card information. Mr. Bob Murray, Chief Information Officer of PCCW Teleservices (US), said, “The increased level of PCI certification supports our growth across many client programs and signifies our company’s commitment to the safety and integrity of customer data.”
To earn the PCI certification, PCCW Teleservices underwent a thorough examination by an independent PCI-certified auditor. The audit process, which goes well beyond the self-assessment used by many other organizations at the initial compliance level, required PCCW Teleservices to demonstrate its security infrastructure, operations, and processes. Mr. Jerry Wyble, Vice President and Practice Manager of CompliancePoint, a provider of compliance solutions and a PCI-certified auditing firm, stated, “PCCW Teleservices has proactively taken the steps to protect the safety and security of all client information. By achieving PCI Level 1 certification, they have met the highest standard for security in handling credit card transaction data.”
By implementing a plan which goes above and beyond the minimum requirements of today's regulations, PCCW Teleservices is a step ahead of many other companies which continue to struggle with ever-increasing compliance and security needs.
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
For more information, please contact:
Mr. Chris Viertlboeck
Director, Marketing and Communications
PCCW Teleservices (US), Inc.
Add: 565 Metro Place South, Suite 250, Dublin, OH 43017
Tel: (614) 280-1600 ext 3041