HONG KONG / MANILA, PHILIPPINES, July 30, 2012 –PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, has swept seven awards at the 2012 ContactCenterWorld Asia Pacific Top Ranking Performers Conference and Awards.
PCCW Teleservices has won four gold medal awards for Best in Customer Service (Outsourced), Best Contact Center Operational Manager, Best Quality Auditor, and Best Customer Service Professional; two silver medal awards for Best Large-Sized Contact Center (Outsourced) and Best Help Desk; and one bronze medal award for Best Contact Center Supervisor.
ContactCenterWorld is the global association for contact center best practices and networking. Running the industry best practices global competition through the annual Top Ranking Performers Conference, ContactCenterWorld selects only the very best in the competition to be present at the event which took place in Singapore this year.
Mr. Tony Bruno, Head of PCCW Teleservices, said, “We participated in seven categories and won awards in each category. These awards are not only a reflection of our highest quality of service, but also pay tribute to our extraordinary team of professionals.”
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
For more information, please contact:
Business Intelligence Director
PCCW Teleservices (Philippines), Inc.
17/F, Union Bank Plaza
Meralco Avenue corner Onyx St. Ortigas Center
Pasig City, Philippines
Tel:+63 6202100 loc 62965