HONG KONG, October 11, 2012 – PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, has been granted the “Best China Customer Contact Center Technical Solutions Award” for its self-built Contact Center Front-end System (CCFS) at the Annual China Best Customer Contact Center Awards 2012.
The Awards, organized by 51CallCenter in Fujian, is recognized as the Academy Awards of the contact center industry. The Awards’ vision is to promote social awareness of excellent customer service, improve contact center operation management, establish service outsourcing industry standard, and foster the development of the outsourcing contact center industry in mainland China. This is the third year in a row that PCCW Teleservices has been honored with a 51CallCenter Award.
Members of the judging panel were impressed by PCCW Teleservices’ CCFS which provides an agent with comprehensive information for handling customer inquiries, resulting in enhanced operational efficiency and better customer experience.
PCCW Teleservices Vice President Mr. Ivan Lam said, “We are delighted to have received once again a top honor at the Awards. Developed in 2002, CCFS has combined PCCW Teleservices’ operational best practices and technical building blocks. Today, CCFS has evolved to become one of our unique competitive advantages in the contact center outsourcing market.”
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
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