HKT (SEHK: 6823) – HONG KONG, October 27, 2015 – PCCW Teleservices, a HKT subsidiary and premier provider of global outsourcing solutions, has clinched the Greater China Contact Center Outsourcing Product Differentiation Excellence Award in the annual Frost & Sullivan Asia Pacific Best Practices Awards held in Singapore on October 15.
Founded in 1961, Frost & Sullivan has more than 40 global offices with more than 1,800 industry consultants, market research analysts, technology analysts and economists, monitoring close to 250,000 companies in 300 industries. Every year, Frost & Sullivan recognizes companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. The recipients of the 2015 Frost & Sullivan Asia Pacific Awards were identified based on in-depth research conducted by Frost & Sullivan analysts. The award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends.
Mr. Manoj Menon, Senior Partner & Asia Pacific Managing Director of Frost & Sullivan, said, "We are extremely proud and happy to celebrate the achievements of these truly innovative and well-deserving companies in Asia Pacific. I am confident PCCW Teleservices will continue to inspire and positively impact its industry through its best practice demonstrated in its fields."
After the "Greater China Customer Service Leadership Award in Contact Center Outsourcing Market" from Frost & Sullivan in 2014, PCCW Teleservices has been further recognized for its regional leadership position by the "Greater China Contact Center Outsourcing Product Differentiation Excellence Award" in 2015.
Mr. Ansson Chan, Head of China, PCCW Teleservices, said, "This award recognizes our achievement in realizing omni-channel from theoretical and technical level to operational and business level. We have helped our clients to realize the benefit of providing seamless service anytime, anywhere, via any channel that is most convenient to their customers"
Since 1998, PCCW Teleservices has been formulating, implementing and managing customer relationship management programs for clients in the Greater China region, the Asia Pacific region and also on a global level. Since the beginning of 2014, PCCW Teleservices has initiated a series of proactive improvement measures such as COPC methodology deployment, ISO standard implementation and pioneering technology employment to ensure long term competitive advantage in the fast growing and demanding marketing of Greater China and the Trans-Pacific region.
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.
HKT offers Hong Kong's only quadruple-play experience delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.
HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.
For more information, please contact:
Tel: +852 2883 8747
Issued by HKT Limited.