HONG KONG and DUBLIN, OHIO – October 27, 2011 – PCCW Teleservices, a premier provider of global outsourcing solutions, has been awarded the “Best China Outsourcing Customer Contact Center of the Year (Inbound)” at the Annual China Best Customer Contact Center Awards 2011.
The Awards, organized by 51CallCenter in Tianjin in September, is recognized as the “Academy Awards” of the contact center industry. The Awards’ vision is to promote social awareness of excellent customer service, to improve contact center operation management, to establish service outsourcing industry standard, and to foster the development of outsourcing contact center industry in mainland China.
Members of the judging panel were impressed by PCCW Teleservices’ professional operations and management, and excellent service delivery, which enable its clients to improve customer satisfaction and increase revenue generation opportunities.
Mr. Joseph Wong, PCCW Teleservices Vice President, said, "We are delighted to be honored in the Annual China Best Customer Contact Center Awards. It is a tribute to our professional team who has made this possible, and we will provide even better services and solutions to our clients in the future.”
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About PCCW Teleservices
PCCW Teleservices is an operating subsidiary of HKT, Hong Kong’s premier telecommunications service provider which is majority-owned by PCCW Limited.
PCCW Teleservices offers clients world-class global contact center and BPO services in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Operating a global network of multi-channel contact centers, PCCW Teleservices provides support in languages covering over half of the world’s population.
PCCW Teleservices is consistently ranked among the world’s leading contact center service providers. With over 10,000 agent positions in Hong Kong, mainland China, the Philippines, the United States, Panama and UK, PCCW Teleservices provides local and multinational companies a wide array of skills to service more than 90 million customer contacts annually. To learn more, please visit www.pccwteleservices.com, or call us at +852-2888-3636 (Hong Kong) / +86-4008-812-812 (mainland China) / +1-614-280-1600 (the Americas).
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
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