Outsource your Travel, Lifestyle and Entertainment Support to HKT Teleservices

One of the keys to successfully outsourcing contact center and back office processes is finding the right partner. HKT Teleservices brings over a decade of experience in travel, lifestyle and entertainment contact center services. In our fast-paced world, consumer demands and expectations can change quickly. We build innovative and scalable program support platforms which provide the level of flexibility required for the world’s top brands to deliver consistently outstanding services to consumers. We have worked with several of the world’s top airlines, resorts, travel agencies, and loyalty programs to provide BPO services that reduce costs, generate revenue, and improve customer satisfaction.

While each client and program may have unique needs, targets, and programs parameters, common customer support types include:

  • Ticket purchasing
  • Reservations
  • Ordering and delivery
  • Loyalty Program Management
  • Trip Planning

Outsourcing Benefits for Travel, Lifestyle & Entertainment

  • Improve customer interactions
  • Effective cost savings
  • Extend reach and support in Asian Markets
  • Broad foreign language support
  • 24×7×365 service
  • Proven sales results
  • Process maturity and scalability

Contact us today to learn how our end-to-end business operations centers for travel, lifestyle and entertainment can help you reach even the highest performance and quality targets.


“The Marco Polo Club & Asia Miles service centres strive to provide the highest quality of service to our loyalty programme members, a vision shared by HKT Teleservices in AML’s ongoing quest for excellence.”

Stephen J. Rackstraw, Head of Member Services, Asia Miles Limited