One of the keys to successfully outsourcing contact center and back office processes is finding the right partner. HKT Teleservices has nearly two decades of experience providing call center outsourcing services to the financial services, banking and insurance industries. In fact, seven of the largest banks in the world rely on HKT Teleservices to help them acquire new customers, improve customer retention and lifetime value, and increase cross-sell opportunities.
HKT Teleservices works hard to meet the financial services and insurance industry’s most stringent requirements including on-going efforts for PCI and SAS70 compliance. We handle nearly 20 million financial service and insurance customer and prospect contacts annually for sales, service and support. With one of the largest pools of licensed insurance agents, we produce over 325,000 insurance product sales generating over $96 million in annual sales premiums for clients.
We have active insurance licenses in 50 states and Washington, D.C., including Life & Health, Property & Casualty, and Surplus Lines. Our proprietary software allows us to link program management with licensing and appointment databases to ensure regulatory compliance.
Contact us today to learn how our end-to-end business operations centers for financial institutions can help you reach even the highest performance and quality targets.
“The major reason we work with HKT Teleservices is that you give us the ‘red carpet’ treatment…you have the best group of agents I have ever worked with in my 20 years of experience.”
Vice President, Leading Insurance Company