Industry Solutions

 

HKT Teleservices provides innovative call center and business process outsourcing solutions improving customer value for clients across a variety of industries. In today’s competitive environment, companies need to improve margins, generate new customers, improve retention of valued customers, and maximize the customer lifetime value…all at the same time!

With a partner like HKT Teleservices, you don’t need to worry about losing your quality or tarnishing your brand. With over 20 years of experience, we have the background to achieve the most promising business returns, while providing high-quality service. Today, we manage and grow over 70 different programs for partner companies around the globe.

 

Technology

HKT Teleservices is a leading provider of outsourced customer contact solutions for a variety of technology industries, with particular experience in the networking technology and consumer electronics markets. HKT Teleservices has worked with several of the world’s Top 10 technology and consumer electronics companies, helping them to build stronger relationships with existing and prospective customers.

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Travel, Lifestyle & Entertainment

HKT Teleservices brings over a decade of experience in travel, lifestyle and entertainment contact center services. We have worked with several of the world’s top airlines, resorts, travel agencies, and loyalty programs to provide BPO services that reduce costs, generate revenue, and improve customer satisfaction.

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Telecommunications / Cable

HKT Teleservices has deep experience in the telecommunication space. In fact, we started as the internal contact center for HKT, Hong Kong’s premier telecommunications provider. Because of this background and knowledge, we have expanded to help other telecommunications and cable companies around the world acquire new customers, improve customer retention and lifetime value, and increase cross-sell opportunities.

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Premium Retail

The rapid adoption of mobile technology has reshaped the landscape of consumer market in recent years. Traditional spatial and time barriers limiting consumers' reach to supply has been diminishing. The challenge of market protection and market exploration extends beyond traditional dimensions. Two common measures employed by premium brands are (1) strengthening of Loyalty Program to encourage repeated purchase and (2) operating official e-Commerce platform for efficient market penetration.

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Financial Services / Insurance

HKT Teleservices has over two decades of experience providing call center outsourcing services to the financial services, banking and insurance industries. In fact, seven of the largest banks in the world rely on HKT Teleservices to help them acquire new customers, improve customer retention and lifetime value, and increase cross-sell opportunities.

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