HKT Teleservices provides a host of call center reports to help you make informed decisions to improve your business and customer relationships. It’s more than just providing you with the traditional call metrics like handle time, first call resolution, and sales metrics such as average order value and sales conversions per hour. You will have the business intelligence you need.
Our Management Information System is based on a combination of real time reporting and monitoring tools provided by our telecommunications platforms, as well as data management system for helping program management reach accurate and rapid organizational decisions. We provide you with the flexibility to get the information you need in the format you want.
In addition to the daily delivery of customized reports and data feeds, HKT Teleservices provides a secure web-based reporting system with the flexibility to provide a wide variety of information, trends, and details from various data sources. It’s all about providing the program management team with the visibility and tools to optimize your program metrics.