We are proud to announce that HKT is hosting a SOCAP Contact Center Tour Sunday, April 14
Have you ever walked onto a call floor and noticed hands in the air? Nothing tanks customer satisfaction like making a customer wait for an answer and nothing diminishes agent morale by making them wait for a supervisor for help. Join SOCAP for a tour of HKT Teleservices’ new state-of-the-art Engagement Center which supports Airbnb, HKT’s largest US client. Aligning with Airbnb’s culture was so important that HKT created a new standard for the industry.
Attend the Contact Center Tour with HKT at SOCAP’s CCS19 Conference and learn to:
• Reduce customer hold time
• Improve your knowledge base and training curriculum
• Lower the number of floor support managers that you need to staff
• Increase program margins and improve CSAT
This is your opportunity to walk through the HKT journey of implementing gamification into the contact center. Walk away with inspiring ideas that will allow you to gamify performance metrics and enable a gamified training environment that encourages learning in a much more fun and engaging fashion. Get ready to swap best practices and share key learnings.
Find out more at https://buff.ly/2BUz4vq