HKT Teleservices Industry Awards, Associations and Special Credentials

HKT Teleservices has a strong commitment to quality and efficiency. We belong to several associations that allow us to share best practices with others while at the same time further refine our skills. We also have numerous special credentials in this industry.

HKT Teleservices is a proud member of the following organizations:

HKT Teleservices has the ability to achieve the highest levels of industry credentials. Some of our credentials within our business units include:

  • PCI Compliance (PCI DSS, Level 1 PSP)
  • SAS70 (in progress)
  • American Teleservices Association – Self-Regulatory Organization (ATA-SRO) Accredited
  • COPC Certified Standards
  • ISO 9001:2008 Standards
  • Six Sigma Processes
  • P2P CoP (Person-to-Person Telemarketing Code of Practice) Certified
  • PMP Certified
  • ITIL Certified

We are proud of the numerous awards and honors we’ve received that further validate our leadership position in the contact center and BPO industries.

Asia-Pacific Stevie Awards

Asia-Pacific Stevie Awards

  •  Silver Award for New Consumer Service of the Year, 2014

Best China Customer Contact Center Awards

Best China Customer Contact Center Awards

Presented by 51Callcenter 

  • Best China Outsourcing Customer Contact Center, 2010
  • Best China Outsourcing Customer Contact Center (Inbound), 2011
  • Best China Customer Contact Center (Customer Service), 2012
  • Best China Customer Contact Center Technical Solutions Award, 2012

Best China Customer Contact Center Awards

 Best China Customer Contact Center Awards

Presented by the CRM Committee of the China Federation of IT Promotion (CFIP), the Customer Contact Center Standard Committee (CCCS) and International Customer Management Institute (ICMI)
 

  • Best Outsourced Contact Center Award, 2007
  • Best CRM Solution Award, 2007
  • Ten Years of Achievement, 2007
  • Best China Call Center, 2011
  • Best China Call Center for Individual Customers, 2011

Top 50 Teleservices Agency in 2002 – 2014

Top 50 Teleservices Agency in 2002 – 2014

Presented by Customer Interaction Solutions Magazine (US)

  • Interactive Inbound – No. 3
  • Outbound – International – No. 3
  • Inbound – International – No. 3
  • Outbound – Domestic US – No. 18
  • Global Aggregate – No. 4
  • Inbound – Domestic US – No. 18

Top Outsourcer Awards 2005 – 2010

Top Outsourcer Awards 2005  2010

Presented by ContactCenterWorld.com, a leading global organization for the contact center industry

  • Top outsourcer rankings (either top 10 or top 20 ranking) across a broad range of metrics…
    • Outbound
      • number of agents serving APAC and the Americas
      • number of seats and percentage growth of seats
      • number of agents for both B2C and B2B
    • Inbound
      • number of seats and percentage growth of seats
      • number of agents serving APAC and the Americas
      • email and automated call handling volume
      • number of agents for both B2C and B2B

Top Ranking Performer Awards

Top Ranking Performer Awards

Presented by ContactCenterWorld.com, a leading global organization for the contact center industry

  • Best Outbound Campaign, 2006
  • Best Contact Center Leader (finalist), 2006
  • Gold Award for Best in Customer Service (Outsourced), 2012
  • Gold Award for Best Contact Center Operational Manager, 2012
  • Gold Award for Best Quality Auditor, 2012
  • Gold Award for Best Customer Service Professional, 2012
  • Silver Award for Best Large-Sized Contact Center (Outsourced), 2012
  • Silver Award for Best Help Desk, 2012
  • Bronze Award for Best Contact Center Supervisor, 2012
  • Gold Award for Best In Customer Service – Mega (Outsourced), 2014
  • Silver Award for Best Contact Center – Mega (Outsourced), 2014
  • Silver Award for Best Help Desk, 2014
  • Bronze Award for Best Contact Center Executive / Director, 2014
  • Bronze Award for Best Recruitment Campaign, 2014

The International ICT Awards – Philippines

The International ICT Awards – Philippines

Presented by the Canadian Chamber of Commerce of the Philippines (CanCham) and the Business Process Association Philippines (BPAP)

  • Fastest Growing BPO Company of the Year (finalist), 2012
  • Quality Program of the Year (finalist), 2012

Asia Pacific Customer Service Excellence Programme

Asia Pacific Customer Service Excellence Programme

Presented by the Asia Customer Service Association

  • Asia Pacific Customer Service Centre Award, 2007
  • Asia Pacific Outsource Centre Award, 2007
  • Asia Pacific Customer Service Manager Merit Award, 2007

Hong Kong Call Centre Association Awards 2001-2013

Hong Kong Call Centre Association Awards 2001-2013

Presented by the Hong Kong Call Centre Association

  • Hong Kong Call Center Award 2001, Utilities/ Government Category and Outsourcing Services Category
  • Best Call Center Vendor Award for Training and Recruitment Services, 2002
  • Gold Award for Outsourced Contact Centre of the Year, 2005 & 2006
  • Gold Award for Outsourced Contact Centre of the Year (Inbound), 2007, 2008, 2009 & 2011
  • Gold Award for Outsourced Contact Centre of the Year (Outbound), 2003, 2007, 2008 & 2009
  • Grand Award of the Decade, Gold Level, 2009
  • 2 Gold/2 Silver/1 Bronze Awards for Off-shore Contact Centre of the Year, 2003, 2004, 2007, 2010 & 2012
  • Silver Award for Mystery Caller Assessment Award, 2011
  • Bronze Award for Best Contact Centre in Training and People Development, 2012
  • Bronze Award for Inbound Contact Centre Team Leader of the Year (Southern China), 2013
  • Bronze Award for Outbound Contact Centre Team Leader of the Year, 2013

Best China Call Center

Best China Call Center

Presented by the China Call-Center & CRM Association (CNCCA), the Call Center Occupational Standards Committee of the Ministry of Information Industry (MICCOS) and the Customer Care & Management World Group (CCMW)

  • Best Outsourced Call Center, 2007

Contact Center and Internal Support Service Awards

Contact Center and Internal Support Service Awards

Presented by Hong Kong Association for Customer Service Excellence

  • Gold Award, 2006

Direct Marketing Association Awards

Direct Marketing Association Awards

Presented by Direct Marketing Association

  • Best in Class Facility Award (for Influent Panama), 2006

Hong Kong Awards for Industries

Hong Kong Awards for Industries

Presented by HK Productivity Council

  • Contact Center Award, 2006
  • Productivity & Quality – Certificate of Merit, 2006

China Customer Service Center Awards

China Customer Service Center Awards

Presented by Guangdong Information Industry Association Customer Service Committee

  • Best Customer Service Center, 2005, 2006, & 2007