HKT Teleservices Industry Awards, Associations and Special Credentials

HKT Teleservices has a strong commitment to quality and efficiency. We belong to several associations that allow us to share best practices with others while at the same time further refine our skills. We also have numerous special credentials in this industry.

HKT Teleservices is a proud member of the following organizations:

HKT Teleservices has the ability to achieve the highest levels of industry credentials. Some of our credentials within our business units include:

  • PCI Compliance (PCI DSS, Level 1 PSP)
  • SAS70 (in progress)
  • American Teleservices Association – Self-Regulatory Organization (ATA-SRO) Accredited
  • COPC Certified Standards
  • ISO 9001:2008 Standards
  • Six Sigma Processes
  • P2P CoP (Person-to-Person Telemarketing Code of Practice) Certified
  • PMP Certified
  • ITIL Certified

We are proud of the numerous awards and honors we’ve received that further validate our leadership position in the contact center and BPO industries.

Best China Customer Contact Center Awards

Best China Customer Contact Center Awards

Presented by 51Callcenter 

  • Best China Outsourcing Customer Contact Center, 2010
  • Best China Outsourcing Customer Contact Center (Inbound), 2011
  • Best China Customer Contact Center (Customer Service), 2012
  • Best China Customer Contact Center Technical Solutions Award, 2012

Best China Customer Contact Center Awards

 Best China Customer Contact Center Awards

Presented by the CRM Committee of the China Federation of IT Promotion (CFIP), the Customer Contact Center Standard Committee (CCCS) and International Customer Management Institute (ICMI)
 

  • Best Outsourced Contact Center Award, 2007
  • Best CRM Solution Award, 2007
  • Ten Years of Achievement, 2007
  • Best China Call Center, 2011
  • Best China Call Center for Individual Customers, 2011

Top 50 Teleservices Agency in 2002 – 2014

Top 50 Teleservices Agency in 2002 – 2014

Presented by Customer Interaction Solutions Magazine (US)

  • Interactive Inbound – No. 3
  • Outbound – International – No. 3
  • Inbound – International – No. 3
  • Outbound – Domestic US – No. 18
  • Global Aggregate – No. 4
  • Inbound – Domestic US – No. 18

Direct Marketing Association Awards

Direct Marketing Association Awards

Presented by Direct Marketing Association

  • Best in Class Facility Award (for Influent Panama), 2006

Hong Kong Awards for Industries

Hong Kong Awards for Industries

Presented by HK Productivity Council

  • Contact Center Award, 2006
  • Productivity & Quality – Certificate of Merit, 2006

China Customer Service Center Awards

China Customer Service Center Awards

Presented by Guangdong Information Industry Association Customer Service Committee

  • Best Customer Service Center, 2005, 2006, & 2007