HKT Teleservices is a world-class global contact centers and business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer services, technical support, sales, retention, and other business processes. Our 24/7 operation, supported by state-of-the-art technologies, world-class management practices and operational processes, contacts customers in languages that make up over half the world’s population. Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Leading local and Fortune 500 companies have aligned with our network of multi-channel contact centers throughout Hong Kong, mainland China (Shanghai, Beijing, Guangzhou, Chongqing, Shenzhen) and the Philippines, to meet today’s challenges; bringing in benefits to improve service quality and customer satisfaction, increasing revenue generation and cost efficiencies and strengthening market competitiveness.
All of our people, processes, and systems are designed to support your most important assets – your brand and your customers. We strive continuously for an environment where the outcome of every interaction is a positive customer experience. Our core values guide and inspire how we operate.
Achieving HKT Teleservices’ vision of being the leading customer management service provider delivering innovative customized solutions to multinational clients, begins with the outstanding leadership of an experienced executive team. HKT Teleservices’ international management team comprises highly experienced, engaged, and dedicated industry veterans.
HKT Teleservices has a strong commitment to quality and efficiency. We belong to several associations that allow us to share best practices with others while at the same time further refine our skills. We also have numerous special credentials in this industry.
HKT Teleservices has more than 20 years of experience in running contact centers and business process outsourcing programs, operating over 10,000 seats across Asia. HKT Teleservices helps companies – large and small, local and multinational – to provide end-to-end total BPO solutions in a broad range of languages.
HKT Teleservices continually works to provide the most innovative, customized solutions for our clients in order to generate the best return on investment possible. From hiring new subject matter experts and introducing new services to merging with Influent, to expanding our global coverage and language support, you will learn what we’ve been up to lately in our press section.